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support@uptimehealth.com

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(857) 302-3732

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55 Court St Flr 2, Boston, MA 02203

50 Sugar Creek Center Blvd Ste 265 Sugar Land, TX 77477

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Frequently asked questions

Software

Service

Education

How does UptimeHealth’s software help with compliance management?

Our software automates compliance tracking, alerting you of upcoming deadlines and generating audit-ready reports to keep your practice compliant without the stress.

Can I monitor my equipment’s status in real-time?

Yes, UptimeHealth’s software includes real-time asset tracking, allowing you to monitor each piece of equipment and receive alerts for maintenance needs.

Is the software suitable for both single and multi-location practices?

Absolutely. Our software scales to fit practices of all sizes, providing centralized control for multi-location organizations and customizable settings for individual offices.

What kind of data insights can I access with UptimeHealth’s software?

You’ll have access to data on asset usage, maintenance history, and compliance performance, and much more empowering you to make data-driven decisions that enhance efficiency.

How does UptimeHealth’s software help reduce equipment downtime?

Our software schedules and tracks preventive maintenance, providing timely reminders and insights into each piece of equipment’s status. By keeping up with routine care, you can avoid unexpected breakdowns and extend equipment lifespan.

What types of equipment does UptimeHealth service?

We repair a wide range of dental and medical equipment, including high-speed handpieces, ultrasonic scalers, and electric motors. We also support older and discontinued models.

What is included in the Preventive Maintenance (PM) Plan?

Our PM plan provides routine check-ups, scheduled maintenance, and proactive care to prevent unexpected breakdowns, minimizing downtime and repair costs. It also includes access to the basic version of our software, helping you stay organized and on top of maintenance tasks.

Can I request on-site repair for my equipment?

Yes, our technicians provide on-site repair services to reduce downtime and keep your equipment running smoothly without the need to ship it out.

How does the Repair Depot process work?

Simply ship your equipment to our depot, and we handle the repair process from start to finish. You’ll receive a 6-month warranty on all repairs, ensuring quality you can trust.

Is there warranty coverage on UptimeHealth repair services?

Yes, we offer a warranty on all repairs, so you can have peace of mind knowing your equipment is in top condition.

What type of training does Front Office Rocks provide?

Front Office Rocks offers training modules focused on patient communication, scheduling, compliance, and office management to improve front-office efficiency in dental and healthcare practices.

Are the training modules suitable for both new and experienced teams?

Yes, our modules are designed for all experience levels, providing foundational skills for new staff and advanced techniques for seasoned team members.

How are the courses delivered?

Courses are accessible 24/7 through our online platform, allowing your team to complete training at their own pace and revisit materials as needed. We also offer in-person courses and hybrid options to provide flexible learning experiences that fit your team’s schedule and preferences.

What kind of results can we expect from using Front Office Rocks training?

Practices using our training have reported a 50% improvement in front-office efficiency and a 25% increase in patient satisfaction, thanks to enhanced communication and management skills.

Can Front Office Rocks be bundled with UptimeHealth services?

Yes, our training can be bundled with other UptimeHealth services, creating a holistic package for compliance, efficiency, and patient care.