FAQ

Useful Questions
1 Is the asset management tool really free?

Yes, the software tool is 100% free. As we continue to grow our software platform there will features we include that will be on a subscription or paid basis. You will be notified of what features these are as they become available. But today, all of the features you have come to enjoy are all included in the free model.

2 Can I assign multiple maintenance schedules to a single device?

Yes, you are able to create different maintenance schedules for a single device. This feature allows users to differentiate between standard maintenance schedules and larger quarterly or year planned maintenance intervals.

3 Can I manage multiple facilities with your software?

Yes, you are able to create multiple facilities within our software platform. On the left hand menu there is a facilities tab. In this tab, you will be able to add as many facilities as you want. To effectively use this tool, we suggest you add facilities before you begin adding your devices. When adding devices, the software will ask you what facility the device belongs to. You will be able to choose using a drop down menu and will be provided options based on the facilities you have added to the program.

4 What is the difference between and admin user and a sub user?

Depending on the subscription model you have, you will be limited to the number of admin users that can be assigned to each account. You will have the ability to create unlimited sub users for each account. An admin user will have full control of the software as well as the permission to mark any work order as "Complete", essentially providing their digital sign off. A sub user will only have access to the software and will be able to request service, access the devices assigned to them, and manage any work orders they are specifically involved in.

5 How do I upload devices?

You can upload devices two different ways. There is a "Bulk Upload" button that allows you to use a .csv template that we provide to upload all of your devices at once. You are also able to upload device one at a time using the "Add Device" button found in the device management tab. Typically, we see that users initially use the bulk upload tool to get most of their devices into our system and then add devices one at a time as they purchase more.

6 Am I able to identify where my devices are in the building?

Every device added to the system has its own device record. In each record, there is a section to input the equipment's "Description". This area is a free text field and allows the user to input anything that will help them remember where the device is located. We have seen users input specific rooms, sections of the facility, special buildings, etc.

7 Does the software store any patient data?

No. This software was built with the intent to only store equipment related information. The software tracks equipment records, maintenance notes, repair cost, and any other device related information you wish to store. There is no interaction with EHR systems or patient data.

8 Is this software only meant for medical facilities?

No. The software was built with the intent to be regulatory compliant for healthcare facilities. However, in undertaking this endeavor, we have just created a sophisticated computerized maintenance management software (CMMS) that any industry can use. There may be text fields that other industries choose to leave blank.

9 How does the software help me save money?

The software provides users several ways for cost savings. We have identified a few below:

Dashboards: this is a quick and easy way to asses your spend and the health of your equipment. The dashboards show the number of devices you have in your system, how much you have spent on maintaining and repairing these devices this month relative to similar months in the past, how many repairs you have outstanding, and how many preventative maintenance you have to still complete. This saves administrative time and effort for healthcare facilities.

Service Provider Information: the software allows you to store information regarding the individuals, third parties, or OEMs that are providing maintenance to your facility. This menu tracks the number of devices each provider is responsible for, the amount you have spent with this provider, and how much a typical work order from the provider costs. These metrics allow you to understand if you are in a position to negotiate cost down with the current provider or shop around for another provider to ensure you are actually getting a better deal.

Auto-Documentation: when requesting repairs from technicians through our system, the software automatically emails the service provider with a link to the work order created. This link allows the technicians to update notes, change the status of the device, and indicate the cost of the repair. As soon as the technician has done their work, they will mark the work order as "Service Complete". The device manager will be notified as soon as the work order status has changed. If they agree the repair has been done, they can change the work order status to "Complete". This will the auto save the work order to the specific device record creating a seamless process. This has greatly reduced the administrative burden for healthcare facilities on our platform.

Device Records: the software creates a device record for every piece of equipment in the facility. The system holds all of the device related information (i.e. cost, location, asset number, last repair date, device manager information, PM frequency, cost of repairs, uptime, the closed work orders, any outstanding work orders, etc.) in a single place. This greatly save on administrative time and burden when trying to assess the health or information related to a single piece of equipment.