But what about the technician and equipment service industry? What new enabling technologies are they adopting in this new normal? Obviously, many repairs and maintenance events require a service technician to be on-site, however, there are times when a service technician could diagnose and repair equipment issues by talking the end-user through a few troubleshooting steps.
“There are several different ways healthcare facilities can interpret regulatory guidelines as they relate to medical equipment management practices. In this continuation of our two part post (read part one here), we try to give you high-level strategies we have seen that work well for almost every type of healthcare facility. Below are few of our favorite best practices for each category:”
This Boston based startup is focused on tackling the high operational costs of running a healthcare facility. The company understands that solving the high cost of healthcare will take more than one-silver bullet and organizations need to look at reducing spend and improving efficiencies at every aspect of care, including how they handle medical equipment.
Back in 2014, 24×7 Magazine published an article titled “The Fight for the Right to Repair”. In general, 24×7 Magazine is a great resource, and I continue to read and re-read several of their fascinating articles. However, the piece they wrote regarding the right to repair was something I have kept with me over the years and revisit strategies on how to effectively address the problem at hand.
We know there are several soft and technical skills that are needed to be a successful biomedical technician or clinical engineer. However, there are several skills and tips that are picked up through industry experience. We interviewed several BMET’s to gather words of wisdom for aspiring technicians.
As healthcare facilities continue to provide care, there are some devices that become known for needing expensive and almost “regular” repairs or replacement parts. Typically, these devices can be anything with heavy use handheld use, from scopes to probes. Once a hospital falls into the expectation that these repairs will happen, we tend to see a lack of studies and proactive steps conducted to identify failure points in quality control systems to keep them from happening in the first place.
Using OEM or manufacturer guidelines for equipment service is not necessary for every situation. In fact, the Joint Commission and other regulatory bodies understand that there are several reasons to deviate from standard protocols for medical device maintenance.
I think we can all agree that a technician’s primary job is to ensure that equipment is healthy and running at optimal performance. However, there are several other skills and “tools” a technician needs to be deemed “successful” that often go overlooked.